FAQs

•  MinimalBijoux ship to US, UK, Canada, Germany, Russia, Malaysia, Vietnam, Thailand, Hong Kong, China, etc. via Korea International Post and FedEx. *Some countries may not be able to deliver, or can only be shipped by FedEx. Please contact us at support@minimalbijoux.com for more details.

• Please note that FedEx doesn't deliver to P.O box address. Please provide us a full address for FedEx shipping.

• FedEx(5-7 business days)_$29.00 USD
• Standard(2 weeks - a month)_$11.00 USD
• FedEx Upgrade(Spend over $99.00)_$19.00 USD
• Free FedEx (US & Canada Only) Spend over $299.00 USD
• Free Standard (US & Canada Only) Spend over $99.00 USD

* Shipping fee can be varied depends on the countries. Please contact us for more details.

All our items are made-to-order. All items usually take 7-10 business days of production before we ship out. 

• FedEx About 5-7 business days
• Standard About 2 weeks - a month

* Estimate date can be varied depends on the countries. Please contact us for more details.

If your package gets lost in transit we will do everything we can to assist you in locating your order.

Please reach out to our team,

support@minimalbijoux.com

Please note your return will be processed within 7 business days from the time we receive it in our warehouse.

Once processed, we will send you a confirmation via email!

• Products purchased from MinimalBijoux can be returned or exchanged within 7 days of arrival. All the returned items must be in original packaging, and original condition. Please contact us at support@minimalbijoux.com for a return / exchange instruction. *We are also unable to accept returns sent without a return authorization.
• For the returns due to simple change of mind, MinimalBijoux cannot cover the cost of international return shipping. 
• Please contact us at support@minimalbijoux.com within 7 days of arrival for a damage, missing product or other issues. *Product should be unworn or unused.
• Please note that the customer is only entitled to refund or replacement for a major problem with a product for final sale/ custom designs such as personal engraving jewelry, or jewelry items (bracelet, necklace, anklet, ring and belly button ring).
• MinimalBijoux is not responsible for packages lost or stolen in transit coming back to us for a return. MinimalBijoux cannot reimburse duty/custom fees. This needs to be done with your local Customs office/agency.

< In stock items >

• Placed by 12:00pm PT will be shipped on same day
• Placed after 12:00pm PT will be shipped on the following business day
• Placed over the weekend will be shipped the following business day

 < Made to order items >

• Made to order items ( all 14K gold jewelry ) are crafted by hand and will ship within 4-12 business days

• All our items are made-to-order. Orders are difficult to amend or cancel because the production starts the day of order acceptance. However, changes or cancellations can be accepted at no cost within 10 hours of the order confirmation.

Feel free to reach out to us within an hour of placing your order and we will try our best to accommodate the change before the order is processed.

Once the order is shipped, We cannot change the address on our end.

Please reach out to our team, If you want to change yor address,

support@minimalbijoux.com

To reach 14k gold, our gold is alloyed with copper and silver, making the breakdown the following-- 58.5% pure gold, 30% silver, and 11.5% copper. * All nickel free. 

Please compare contents of pure gold.

• 10K Goldcontents 41.66 % of pure gold
• 14K Goldcontents 58.50 % of pure gold
• 18K Goldcontents 75.00 % of pure gold

• Your gold jewelry is made for everyday wear, but not everyday handling. We suggest necklaces, bracelets and earrings be put on and stay on for optimal use and wear. When you remove them for bed, workouts, and showering, they can get stretched out and weaken over time. For rings, gently remove from the side of the ring, never from the top stone, when you’re applying lotions, before a strenuous workout, or any other situation where the ring may become loose and fall off. Otherwise, rings can be worn to bed, in the shower, and to swim.

• For a light cleaning, we recommend using a mild dish soap and warm water, or a branded jewelry wipe. For a deeper clean, we recommend using a Magnasonic cleaner, which is ideal for removing tiny particles that get trapped in hard to reach areas.

[ Plated Jewelry Care ]
To avoid color change, do not expose your plated jewelry to water, cleaning solvents or other chemicals as it will affect the color and finish of the product.

[ Solid Gold Jewelry Care ]
Gold Jewelry is softer than other materials and the shape can be easily deformed with a pressure.

• We make all of our jewelry in South Korea.

14K gold will not oxidize or discolour, so you can wear your jewelry every day, everywhere.

• The best way is that you know your correct piercing size by yourself to visit your near piercing shop or if you have previous piercing then check the size before ordering.

• Piercing gauge and bar length are most important and every person have different ear size and shape. So we only can recommend you the standard size. Please check our Piercing size guide.

The gauge refers to the overall thickness of an earring's post or a ring.

• 16 gauge 1.2 mm thickness of the post
• 18 gauge 1.0 mm thickness of the post
• 20 gauge 0.8 mm thickness of the post (regular earring post thickness)

and The Length literally refers to the length of post. You should determine the right length depending on the thickness of your ear.